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- دوشنبه تا شنبه: 10:00 - 16:00 / یکشنبه تعطیل است
Determine the attribution model to enables brands to select how to attribute cross session conversions to agents who handled the conversation. Set up LivePerson …
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Explore LivePerson pricing and packaging designed to help you drive an automation-first customer engagement transformation. Products ... email, web chat, social media, video conferencing. Analytics Studio can be used to discover intents and uncover customer insights. Additional terms regarding LivePerson Analytics Studio can be found ...
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Automate consumer interactions on the most popular messaging channels, including your website, without hiring an army of agents. We will help you understand the most popular consumer intents and how well you're …
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Lead Independent Director Jill Layfield Appointed Board Chair. NEW YORK, July 12, 2023 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in Conversational AI, today announced that Robert LoCascio will depart as Chief Executive Officer, effective December 31, 2023 at the end of the …
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A powerful workspace to build, manage, and monitor all of your conversations.
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Engage with consumers directly in their preferred communication channels, all managed within LivePerson's AI-powered omnichannel customer messaging platform. Get a demo. Everyone has a favorite messaging channel. LivePerson integrates multiple communication channels, helping unify customer interactions for all involved. ...
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Source quality products Made in China. Find reliable China Suppliers, Manufacturers, Wholesalers & Exporters. Enjoy excellent buyer service with Made-in-China.
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"LivePerson's omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson's analytics tools and user-friendly platform, support CarGurus' mission in providing drivers with a personalized, convenient, and transparent experience." Get a demo
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For more than 25+ years, LivePerson has been at the forefront of technology advancements. Rooted in human emotion and powerful AI understanding, our sights are set on pushing the boundaries of digital and human conversations. This vision is built on a foundation of passionate, driven employees who embody our mission to create …
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Step 4: Design the customer experience. Rich Conversation: Enhancing the conversation is crucial to enable agents to handle more types of inquiries and actions over messaging.Beyond regular text, LivePerson enables brands to set up the following Rich Conversations capabilities: . Photo sharing (consumer to agent); Structured content …
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How to access the MCS toolkit. There are three methods to login to the MCS toolkit: Regular login (via Conversational Cloud username/password) Simultaneous Login (via LivePerson SSO) (*available by request)Agent SSO login (via Agent SSO)
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Agent widgets and tools. The Agent Workspace includes several widgets to help agents manage their conversations: Visit info widget: Indicates who the visitor is, and how they arrived at the website.; Predefined content widget Offers a library of ready-made responses which help streamline the conversation and improve response times.; Page …
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The event will include demos of LivePerson's new capabilities, keynotes from LivePerson experts and partners, and masterclasses on conversation orchestration and voice-to-digital solutions. Sessions will take place at 1 PM AEST, BST, and EST. About LivePerson LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer …
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LivePerson: Live Chat Software | Real-Time Customer Engagement Enhance user experience on your website with live chat software, one of LivePerson's many real-time engagement solutions. 100+ يحب
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Meaningful Conversation Score (MCS) Meaningful Automated Conversation Score (MACS) Analytics Builder
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Our LivePerson-powered WhatsApp button on product, service, and shopping cart webpages lets consumers ask questions and get support before making a purchase. From proactive shipping and purchase updates to appointment and payment reminders, we'll simultaneously help you boost customer satisfaction and build your WhatsApp users opt …
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LivePerson recommends using messaging over chat as messaging allows customers to interact with brands at their own time and convenience. Using the …
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This shift from traditional voice calls and live chat to messaging is transforming the way brands and consumers communicate. LivePerson's Conversational Cloud was created with messaging in mind, providing a fully outfitted workspace and suite of tools to help you handle, manage, and scale messaging operations. Why do …
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LivePerson allows businesses to customize messaging and branding to create a personalized and consistent customer experience. With customizable messaging, …
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Pre-chat survey: The pre-chat survey provides agents with information about the visitor prior to the onset of the chat. The details are displayed in the Agent Workspace allowing them to better understand the needs of the visitor. Post-chat survey: Post-chat surveys boost consumer satisfaction and help you to improve your business. …
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By Industry. Financial Services Deploy secure messages and proactively engage consumers; Retail Transform the end-to-end customer shopping experience; Telco & Cable Manage the customer journey to maximize retention and minimize costs; Travel & Hospitality Guide travelers through real-time requests and assist their travel needs; …
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Campaigns for chat allow brands to easily create and manage digital engagements, targeting customers based on engagement attributes or entry points and …
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LivePerson's Conversational AI revolutionizes the customer-brand relationship by allowing brands to create meaningful, personalized connections with customers - whenever they need and wherever they are - all while delivering real business outcomes.Using the power of AI and machine learning, our natural language …
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LivePerson has been experimenting with LLMs for some time, but recent advancements have allowed us to use generative technology in even more innovative ways throughout the Conversational Cloud platform. With our scale and volume of enterprise customer conversations, LivePerson is in a prime position to bring LLM-powered …
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Use LivePerson to build seamless, helpful, and delightful customer experiences. Here's how: Make authentic customer service automatic. Balance business efficiency and exceptional customer service with the Conversational Cloud. Our AI-powered customer service chatbot solutions work together with your human experts to generate leads, drive …
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Our agent workspace makes your entire contact center team more efficient, surfacing customer interactions from messaging channels, apps, social media, and more in one spot — making customer experiences and agent workflows easier to manage.Provide agents with quick access to conversation history, consumer details, and other customer …
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Meaningful Conversation Score (MCS) Meaningful Automated Conversation Score (MACS) Analytics Builder
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In addition, for every new message, a short sound is played (as on chat). When maximizing the chat, the unread messages counter badge disappears and the window is scrolled to the bottom to show the new messages. Separate browser window flow. Web Messaging behaves similarly to App Messaging, except for the fact that it runs …
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